Privacy Policy

Privacy Policy of cupidovirtual(cupidovirtual.pt) Last Updated: March 23, 2025 IMPORTANT NOTICE: This Privacy Policy sets forth in comprehensive detail the practices, procedures, and obligations of cupidovirtual.ltd (hereinafter "we," "our," or "the Company") regarding the collection, use, disclosure, retention, and protection of your data in relation to your interaction with the website known as cupidovirtual("the Platform"). By accessing or utilizing any portion of the Platform, you affirmatively acknowledge and consent to the terms contained herein, which constitute a legally binding agreement between you and cupidovirtual.ltd. Introduction and Scope of Policy 1.1 This Privacy Policy governs all personal and non-personal data processed by the Platform, irrespective of the means of access (desktop, mobile, or otherwise), and applies to all users, whether registered or unregistered. 1.2 The Company reserves the right to revise, amend, or modify this Policy at its sole discretion and without prior notice. It is your responsibility to review this Policy periodically. Continued use of the Platform following any updates signifies your continued agreement. Categories of Data Collected 2.1 Personal Data Collected: Identification Data: Email address, encrypted password, username. Demographic Data: Date of birth, age, gender, sexual orientation, body type. 2.2 Technical and Usage Data: Device Information: IP address, browser type and version, operating system. Location Data: Approximate geolocation derived from IP address. Interaction Data: Site behavior, access times, clickstreams, pages visited, messages sent, and interaction logs. 2.3 Cookies and Tracking Technologies: The Platform utilizes HTTP cookies, local storage objects, and pixel tags for analytics, marketing, caching, and functionality optimization. Users may manage preferences via browser settings, though rejection of certain cookies may impair Platform functionality. Legal Bases for Data Processing 3.1 All data is processed under lawful bases including: consent (Art. 6(1)(a) GDPR), contract performance (Art. 6(1)(b)), legal obligation (Art. 6(1)(c)), and legitimate interests (Art. 6(1)(f)). 3.2 Data collected via cookies and tracking mechanisms is subject to prior consent where legally required. Purpose and Use of Data 4.1 The Company processes data for the following purposes: To facilitate account creation, authentication, and maintenance. To process payments and transactions securely through Stripe. To provide customer service and technical support. To improve Platform functionality, security, and user experience. To analyze usage patterns for optimization and marketing. To comply with applicable laws, enforce Terms and Conditions, and respond to legal requests. Data Disclosure and Third-Party Access 5.1 The Company may share data with the following entities: Payment Processors: Stripe (compliant with PCI-DSS). Analytics Services: Google Analytics, Facebook Pixel, ExoClick. Hosting and Storage Providers: Neon DB, Replit Object Storage. 5.2 These third parties are contractually bound to use data solely for authorized purposes and in compliance with data protection regulations. The Company disclaims liability for breaches occurring at the level of third-party processors. International Data Transfers 6.1 Data may be transferred to and processed in jurisdictions outside the European Economic Area ("EEA"). The Company ensures adequate safeguards are in place, including standard contractual clauses, to maintain data protection equivalency. Data Retention and Storage Practices 7.1 User data is stored for as long as the account remains active, and may be retained thereafter for legal, regulatory, or dispute resolution purposes. 7.2 Encrypted storage methodologies are employed to protect sensitive data, including password hashing and message encryption. User Rights and Requests 8.1 Access Rights: Users may request a copy of their stored data via support@cupidovirtual.pt 8.2 Deletion Rights: Users may request permanent deletion of their data, subject to retention obligations under applicable law. 8.3 Account Deletion: Self-service deletion tools are provided via the user dashboard. 8.4 Data Portability: Upon request, and where technically feasible, users may obtain a machine-readable export of their data. Data Security Measures 9.1 The Company implements industry-standard security measures, including HTTPS encryption, intrusion detection, and periodic vulnerability assessments. Despite such measures, no system is impenetrable; users transmit data at their own risk. Children’s Privacy 10.1 The Platform is not intended for individuals under the age of 18. We do not knowingly collect or solicit data from minors. Upon discovery of such data, immediate deletion shall be executed. Cookies and Tracking Policy 11.1 The Platform uses first- and third-party cookies for: Essential Functionality: User login, navigation. Performance: Load balancing, caching. Analytics: User behavior analysis. Marketing: Behavioral targeting via advertising networks. 11.2 Users may withdraw consent to non-essential cookies at any time. Instructions are available in our Cookie Policy. Automated Decision-Making 12.1 The Platform does not engage in profiling or automated decision-making that produces legal or significant effects on users within the meaning of GDPR Article 22(1). Contact Information 13.1 For all inquiries, complaints, or data requests, contact support@cupidovirtual.pt 13.2 The Data Controller is cupidovirtual.ltd, Rua João de Deus nº33 1esq, Portugal 2125-354. Jurisdiction and Dispute Resolution 14.1 This Privacy Policy shall be governed by the laws of Portugal. All disputes shall be subject to the exclusive jurisdiction of the Portuguese courts. By accessing the Platform, you affirm your acceptance of this Privacy Policy in its entirety.